Skip to content
Public Security

Automated Emergency Alert System

Info-alert is an automatic alert system that quickly transmits an emergency message to registered residents informing them about the situation and preventive measures to take if necessary.

The information can be communicated:

  • To a residential phone (a message will be left on voice mail if necessary)
  • To a cell phone (a message will be left on voice mail if necessary)
  • By text
  • By email

These important situations may be related to:

  • Risks associated with the level of the river
  • A lockdown or evacuation order
  • A boil-water advisory or do-not-drink alert
  • Any other emergency

Depending on the situation, the message may be transmitted only to the people in the area in question or to the entire public.

You are automatically registered if:

  • Your residential phone number is in the phone book

You are not registered if:

  • You do not have residential phone services with Bell or Videotron
  • You have a cell phone, but no residential phone
  • You have a private phone number
  • You have moved this year to another street in Châteauguay
  • You are a new resident in Châteauguay

To register or report a change of contact information

To register or determine whether you are already registered, please go to portailchateauguay.somum.com.

You can also register or notify us of any changes in any of the following ways:

  • You can email us at:

    service@ville.chateauguay.qc.ca

  • You can contact us by phone at 450-698-3000

    From Monday to Thursday, 8:30 a.m. to noon and 1:15 p.m. to 5:00 p.m.
    Friday, 8:30 a.m. to noon

  • You can come to the reception desk at City Hall .

    From Monday to Thursday, 8:30 a.m. to noon and 1:15 p.m. to 5:00 p.m.
    Friday, 8:30 a.m. to noon

Ville de Châteauguay ensures that all information collected in the registration process will only be used to contact you in case of emergency. The city undertakes to protect the security and confidentiality of this information.

The Ville de Châteauguay website is not compatible with Internet Explorer 11 and earlier. For the optimal browsing experience, please update your browser using the free download options for Microsoft Edge and Google Chrome.