Report a Problem

Report a problem: Branch collections

Please consult the information page on branch collections. It contains the collection dates, instructions on how to place branches and the reasons why some branches are not collected.

Five ways to report a problem:

  • You can report a problem using the new mobile application MyAccount – Châteauguay.

    Download the application on your mobile device today

    The new Châteauguay – MyAccount application replaces the B-CITI application.

    The City will stop using the B-CITI application as of June 3, 2021.

  • Use the MyAccount platform to report a problem to the citizen services team.

    Branch collection request

  • Report a problem by email

    Report a problem by sending an email to:

    service@ville.chateauguay.qc.ca

    What to state in the email:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.
    • Your phone number (optional)

  • Report a problem by phone

    Information to provide to the citizen services team:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.

    Citizen services: 450 698-3000

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

  • Report a problem in person

    We recommend that you report problems by phone, email or via the Châteauguay – MyAccount application.

    You can also report a problem in person at the service desk at city hall.

    City Hall
    5 Boulevard D’Youville
    Châteauguay (Québec)
    J6J 2P8

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

Citizen Services

To report a problem and get information about all the city’s services

In person

5, boulevard D’Youville – J6J 2P8
Monday to Thursday, 8:30 a.m. to noon and 1:15 p.m. to 5:00 p.m.
Friday, 8:30 a.m. to noon

See map

BY PHONE

450-698-3000
Monday to Thursday, 8:30 a.m. to noon and 1:15 p.m. to 5:00 p.m.
Friday: 8:30 a.m. to noon

Social Media

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