Report a Problem

Report a problem: Events, courses and activities

The citizen services team organizes many events, courses and activities every week.  Your feedback is important to maintain a high level of quality and safety for all residents.

Five ways to report a problem:

  • You can report a problem via the B-CITI mobile application.

    To get the B-CITI application

    NEW MOBILE APPLICATION IN THE FIRST QUARTER OF 2021

    In the first quarter of 2021 the B-CITI system will be replaced by the new CITIZEN SERVICES ACCOUNT and the new MOBILE APPLICATION launched by the city.

    With the new mobile application, you can take photos of the problem and your request will be forwarded to the city division responsible for this type of intervention.

    Your request will be recorded on your CITIZEN SERVICES ACCOUNT and you will be informed when the problem has been solved!

    For more information

  • Use the B-CITI system to report a problem to the citizen services team.

    Report a problem via B-CITI

    NEW CITIZEN SERVICES ACCOUNT IN THE FIRST QUARTER OF 2021

    In the first quarter of 2021, the B-CITI system will be replaced by the new CITIZEN SERVICES ACCOUNT and the new MOBILE APPLICATION launched by the city.

    With the next citizen services account, a report about a problem will be recorded on your citizen services account and you will be informed when the problem has been solved!

    For more information

  • Report a problem by email

    Report a problem by sending an email to:

    service@ville.chateauguay.qc.ca

    What to state in the email:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.
    • Your phone number (optional)

  • Report a problem by phone

    Information to provide to the citizen services team:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.

    Citizen services: 450 698-3000

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

  • Report a problem in person

    We recommend that you report problems by phone, email or via the B-CITI application.

    You can also report a problem in person at the service desk at city hall.

    City Hall
    5 boulevard D’Youville
    Châteauguay (Québec)
    J6J 2P8

    Du lundi au jeudi de 8 h 30 à midi et de 13 h 15 à 17 h
    Vendredi de 8 h 30 à midi

     

Citizen Services

To report a problem and get information about all the city’s services

In person

5, boulevard D’Youville – J6J 2P8
Monday to Thursday, 8:30 a.m. to noon and 1:15 p.m. to 5:00 p.m.
Friday, 8:30 a.m. to noon

See map

BY PHONE

450-698-3000
Monday to Thursday, 8:30 a.m. to noon and 1:15 p.m. to 5:00 p.m.
Friday: 8:30 a.m. to noon

Social Media

Work on the water network from January 19 to 21

Work on the water network is scheduled from Tuesday, January 19, 7 a.m. to Thursday, January 21 at the end of the day.

During this period, the work could cause episodes of cloudy water and pressure drops. In such situations, we invite residents to provide a water reserve for their consumption.

During these three days, it is also suggested to reduce your water consumption to a minimum and avoid doing your laundry if possible.

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