Report a Problem
Report a problem: Illegal parking
Please consult the page on Parking – winter and streetside to find out the city by-laws and procedures.
When you report a problem relating to parking, your request is forwarded to the public works team or the police depending on the type of problem.
Five ways to report a problem:
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You can report a problem using the new mobile application MyAccount – Châteauguay.
Download the application on your mobile device today
The new Châteauguay – MyAccount application replaces the B-CITI application.
The City will stop using the B-CITI application as of June 3, 2021.
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Use the new MyAccount system to report a problem to the citizen services team.
Report an illegal parking problem -
Report a problem by email
Report a problem by sending an email to:
service@ville.chateauguay.qc.ca
What to state in the email:
- If possible, attach one or two photos of the problem.
- A close-up photo.
- A large photo which shows the problem in relation to the neighbouring houses or buildings.
- State the address of the closest house or building to the problem.
- Add details if necessary, for example the danger level of the problem for residents.
- State your name and your phone number (optional).
- If possible, attach one or two photos of the problem.
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Report a problem by phone
Information to provide to the citizen services team:
- Precise location of the problem: near which house or building? Corner of which street? Which side of the street?
- Brief description of the problem: is the problem dangerous for residents?
Citizen services: 450 698-3000
Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
Friday: 8.30 a.m. to noon -
Report a problem in person
We recommend that you report problems by phone, email or via the Châteauguay – MyAccount application.
You can also report a problem in person at the service desk at city hall.
City Hall
5 boulevard D’Youville
Châteauguay (Québec)
J6J 2P8Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
Friday: 8.30 a.m. to noonInformation to provide to the citizen services team:
- If possible, produce one or two photos of the problem.
- A close-up photo.
- A large photo which shows the problem in relation to the neighbouring houses or buildings.
- The address of the closest house or building to the problem.
- Details if necessary, for example the danger level of the problem for residents.
- If possible, produce one or two photos of the problem.