Report a Problem
Report a problem: Organizations and associations
The citizen services team works closely with many organizations and associations in the city. Your feedback is important to help these organizations offer high-quality, affordable and safe services.
Five ways to report a problem:
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You can report a problem using the new mobile application MyAccount – Châteauguay.
Download the application on your mobile device today
The new Châteauguay – MyAccount application replaces the B-CITI application.
The City will stop using the B-CITI application as of June 3, 2021.
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Use the MyAccount platform to report a problem to the citizen services team.
Report a problem relating to organizations or associations -
Report a problem by email
Report a problem by sending an email to:
service@ville.chateauguay.qc.ca
What to state in the email:
- Description and location of the problem.
- When the problem occurred (day and time), if required.
- Your phone number (optional)
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Report a problem by phone
Information to provide to the citizen services team:
- Description and location of the problem.
- When the problem occurred (day and time), if required.
Citizen services: 450 698-3000
Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
Friday: 8.30 a.m. to noon -
Report a problem in person
We recommend that you report problems by phone, email or via the Châteauguay – MyAccount application.
You can also report a problem in person at the service desk at city hall.
City Hall
5 Boulevard D’Youville
Châteauguay (Québec)
J6J 2P8Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
Friday: 8.30 a.m. to noon