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Report a Problem

Report a problem: Peddlers and flyers

Solicitation permit

Before doing business with a door-to-door canvasser, make sure that the canvasser has a permit from the Office de la protection du consommateur as well as a permit issued by the City. You can consult the organizations that currently hold such a permit through the following link:

List of Organizations with a Solicitation Permit

Regulations

To find out about the different regulations concerning the distribution of flyers and other printed matter, as well as those concerning solicitation, we invite you to consult the links below:

Flyers, print advertising and newspapers

Door-to-door solicitation

Five ways to report a problem:

  • You can report a problem using the new mobile application MyAccount – Châteauguay.

    Download the application on your mobile device today

    The new Châteauguay – MyAccount application replaces the B-CITI application.

    The City will stop using the B-CITI application as of June 3, 2021.

  • Use the MyAccount platform to report a problem to the citizen services team.

    Report a problem with peddlers and flyers
  • Report a problem by email

    Report a problem by sending an email to:

    service@ville.chateauguay.qc.ca

    What to state in the email:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.
    • Your phone number (optional)
  • Report a problem by phone

    Information to provide to the citizen services team:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.

    Citizen services: 450 698-3000

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

  • Report a problem in person

    We recommend that you report problems by phone, email or via the Châteauguay – MyAccount application.

    You can also report a problem in person at the service desk at city hall.

    City Hall
    5 Boulevard D’Youville
    Châteauguay (Québec)
    J6J 2P8

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

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