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Report a Problem

Report a problem relating to snow or ice

We invite you to consult the Snow removal page to know more about the way that it is planned by the municipality and the Info-neige – Overnight parking and follow-up of snow removal operations to know daily if the night street parking ban is lifted or not and to follow the City’s operations in regards to the snow and ice that are underway after a snowfall.

Five ways to report a problem:

  • You can report a problem via the B-CITI mobile application.

    To get the B-CITI application


    NEW MOBILE APPLICATION IN THE FIRST QUARTER OF 2021

    In the first quarter of 2021, the B-CITI system will be replaced by the new CITIZEN SERVICES ACCOUNT and the new MOBILE APPLICATION launched by the city.

    With the new mobile application, you can take photos of the problem and your request will be forwarded to the city division responsible for this type of intervention.

    The system will automatically identify the location of the problem using geopositioning.

    Your request will be recorded on your CITIZEN SERVICES ACCOUNT and you will be informed when the problem has been solved!

    For more information

  • Use the B-CITI system to report a problem to the citizen services team.

    Report a problem via B-CITI


    NEW CITIZEN SERVICES ACCOUNT IN THE FIRST QUARTER OF 2021

    In the first quarter of 2021, the B-CITI system will be replaced by the new CITIZEN SERVICES ACCOUNT and the new MOBILE APPLICATION launched by the city.

    With the new citizen services account, a report about a problem will be recorded on your citizen services account and you will be informed when the problem has been solved!

    For more information

  • Report a problem by email

    Report a problem by sending an email to:

    service@ville.chateauguay.qc.ca

    What to state in the email:

    • If possible, attach one or two photos of the problem.
      • A close-up photo.
      • A large photo which shows the problem in relation to the neighbouring houses or buildings.
    • State the address of the closest house or building to the problem.
    • Add details if necessary, for example the danger level of the problem for residents.
    • State your name and your phone number (optional).
  • Report a problem by phone

    Information to provide to the citizen services team:

    • Precise location of the problem: near which house or building? Corner of which street? Which side of the street?
    • Brief description of the problem: is the problem dangerous for residents?

    Citizen services: 450 698-3000

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

  • Report a problem in person

    We recommend that you report problems by phone, email or via the B-CITI application.

    You can also report a problem in person at the service desk at city hall.

    City Hall
    5 boulevard D’Youville
    Châteauguay (Québec)
    J6J 2P8

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

    Information to provide to the citizen services team:

    • If possible, produce one or two photos of the problem.
      • A close-up photo.
      • A large photo which shows the problem in relation to the neighbouring houses or buildings.
    • The address of the closest house or building to the problem.
    • Details if necessary, for example the danger level of the problem for residents.

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