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Report a Problem

Report a problem: Water-related problem

Please consult the following information pages. They contain useful information and notices relating to drinking water and water quality.

For updated information on water use restrictions, bans and maintenance work, consult AlertEau

For general information see Drinking Water and Water Quality

Five ways to report a problem:

  • You can report a problem using the new mobile application MyAccount – Châteauguay.

    Download the application on your mobile device today

    The new Châteauguay – MyAccount application replaces the B-CITI application.

    The City will stop using the B-CITI application as of June 3, 2021.

  • Use the MyAccount platform to report a problem to the citizen services team.

    Report a water-related problem
  • Report a problem by email

    Report a problem by sending an email to:

    service@ville.chateauguay.qc.ca

    What to state in the email:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.
    • Your phone number (optional)
  • Report a problem by phone

    Information to provide to the citizen services team:

    • Description and location of the problem.
    • When the problem occurred (day and time), if required.

    Citizen services: 450 698-3000

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

  • Report a problem in person

    We recommend that you report problems by phone, email or via the Châteauguay – MyAccount application.

    You can also report a problem in person at the service desk at city hall.

    City Hall
    5 Boulevard D’Youville
    Châteauguay (Québec)
    J6J 2P8

    Monday to Thursday: 8.30 a.m. to noon and 1.15 p.m. to 5.00 p.m.
    Friday: 8.30 a.m. to noon

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