During freeze-thaw cycles or after a breakage, the waterworks system may be damaged or start to leak. In these circumstances, residents cannot be informed in advance about the interruption in the water supply. The procedure used in this situation is to drive a public works truck marked “Égout et aqueduc” around the area affected by the interruption and sound a warning signal for about ten minutes before the water is shut off.
A warning message about the break is also posted on our website and Facebook page, and the information is updated regularly to keep people informed about the progress of the work.
Most repair jobs take an average of three to four hours, but they may take longer, depending on the type of problem encountered.
If the service is not restored, you can contact us in either of the following ways:
Email us at:
Outside of opening hours, you can also contact the police service at 450-698-1331, option 5.